{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success Associate -2026 (India)","description":"

Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2.

Why Join Us?

Fully remote (You can work from anywhere)
Sponsored Learning and Development Program
Annual company-wide International retreats in 5-star resorts/hotels.
Work directly with business owners and recruiters globally
After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion.
If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you!

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions.

No. of positions - 15

Location: Remote

What Your Day Will Look Like:

Learn our platform Recruit CRM and understand the recruitment business.
Answer client queries via chat, email and video calls to gain experience.
Help users understand how to use features and suggest workarounds .
Uphold communication guidelines and procedures.
Build and nurture client relationships.
Continuously strive for exceptional service delivery.

Traineeship Details:

Traineeship Program: 6 months; 8.5 hours per day, payment of INR 20,000 per month.

Full-Time Opportunity: Based on your performance during the training program, you may be offered a full-time position as Customer Success Associate with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay- paid out quarterly)

During training you will be evaluated on: Application knowledge, Communication, Learning attitude, Problem solving, Consistency/Commitment, and Integrity.

During the initial 6-month training period you'll be working in the primary Europe shift (12:00 pm - 10:00 pm IST, you’ll transition to one of our five core work shifts as a full-time employee as per requirement and availability

Europe - 12:00 pm - 10:00 pm IST Monday - Friday

Asia Pacific - 6:00 am - 4:00 pm IST Monday - Friday

Half North America - 4:00 pm - 2:00 am IST Monday - Friday

Full North America - 8:00 pm - 6:00 am IST Monday - Friday

Middle East - Can choose from 4 options (4 days or 5 days a week)

Who Should Apply?

We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2026, irrespective of their specialization. If you are patient and comfortable explaining things to international clients, are curious about how software works, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

Selection Process (Online/Virtual):

Online Aptitude & English Test
Assignment Round
Virtual Interviews (2-3 rounds) — all designed to assess your analytical thinking, communication skills, and problem-solving abilities.

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