{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success Manager","description":"

Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

Why Join Us?

Fully remote (You can work from anywhere)
Sponsored Learning and Development Program
Annual company-wide International retreats in 5-star resorts/hotels.
Opportunity to work with our clients who are all business owners across the Americas
Additional Revenue linked annual Retention Bonus of 20% - 100% of Fixed Salary given to the top performing 50% of employees every December.
Performance is rewarded - The top 1/3rd of team members have averaged an annual salary hike of over 30% each of the last 5 years.

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you!

No. of positions - 2

Location: Remote

Working Hours: Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week)

Key Responsibilities:

Key account management, including handling account renewals
Onboarding new customers, helping them set up their workflows & training their users
Understand and align with customers’ needs to help them achieve their goals
Advise customers on best practices & KPIs for businesses of their size.
Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity
Understand client risks and recommend solutions
Champion customer needs the product team for future updates

Eligibility Criteria:

2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company.
Excellent Verbal and Written communication skills
Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic, fast-changing work environment.
Self-driven and proactive nature
Knowledge of customer success processes
Patient and active listener

Preferred Skills:

Proven work experience as a Customer Success Manager or similar role implementing software or similar tools.
Technical skills are required as they relate to the use of the product or service

Selection Process (Online/Virtual):

The selection process will take approximately 2 weeks to complete
The process will include 4 rounds of interviews, including an assessment project.
The interview rounds are listed below (subject to change):
- Round 1: Presentation Round - The objective of the assessment project is to understand your Research, Presentation, & Writing skills. The objective of this round is to encourage customer to get on a call with you.
- Round 2: 40 - 45 minutes Interview with the Head of Customer Success & Head of People Success
  - 5 Minutes of introduction
  - 15 minutes of Role play as a CSM for the assignment provided
  - 20 minutes of Interview with Head of Customer Success and Head of People Success.
- Round 3: Final Interview with CEO

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